Privacy Policy

Effective Date: March 2025

At BC Stone and Floor Care (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your information. By accessing or using our website, www.bcstoneandfloorcare.co.uk (the “Website”), you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit or interact with our Website:

• Personal Information: When you fill out forms, sign up for newsletters, or contact us directly, we may collect personal information, such as your name, email address, phone number, address and any other information you provide.
• Non-Personal Information: We may collect non-personal information such as your IP address, browser type, device type, and browsing patterns. This information is used to improve the user experience on our Website.
• Cookies and Tracking Technologies: Our Website may use cookies and similar tracking technologies to enhance the user experience, analyse trends, administer the site, track users’ movement, and gather demographic information. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve the services and content on our Website.
• To respond to your enquiries and provide customer support.
• To send you marketing materials or updates.
• To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating the Website and providing services, such as web hosting, data analysis, and email communication.

We may also share information if required by law or to protect our rights, safety, or the safety of others.

4. Third-Party Links

Our Website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

5. Data Security

We implement reasonable security measures to protect the personal information we collect from unauthorised access, alteration, or disclosure. However, no method of transmitting information over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information. You may also withdraw your consent to the processing of your personal information, where applicable. If you wish to exercise any of these rights or have questions about your data, please contact us at [email protected].

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. GDPR Compliance

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required by law or contractual obligations.

            8.1 Lawful Basis for Processing

          We process your personal data based on the following lawful grounds:

• Consent: We rely on your consent for processing your personal data, and you can withdraw your consent at any time.
• Contractual Necessity: We may process your personal data to fulfill a contract with you or take steps prior to entering into a contract.
• Legal Obligation: We may process your personal data to comply with legal obligations.

             8.2 Rights Under GDPR

          You have the following rights regarding your personal data:

• Access: You have the right to request a copy of your personal data.
• Rectification: You can request corrections to inaccurate or incomplete data.
• Erasure: You may request the deletion of your data when certain conditions are met.
• Restriction: You can request the restriction of processing under certain conditions.
• Portability: You may request to receive your data in a structured, commonly used format.
• Objection: You can object to the processing of your data for direct marketing purposes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: